FAQ

Frequently Asked Questions

Q1: Can I get samples before placing a bulk order?
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A: Yes. We can provide samples for quality and design evaluation. Sample fees and express shipping costs may apply. Samples will be shipped by courier after payment is received.

Q2: What is your sample and bulk order lead time?
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A: Sample lead time is approximately 10 days, while bulk order lead time is 15–20 days, depending on the order quantity and product requirements.

Q3: What is your minimum order quantity (MOQ)?
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A: Our MOQ is generally 100 pieces per style. For customized products, the MOQ may vary according to the design and production requirements.

Q4: Do you accept OEM/ODM orders?
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A: Yes. We specialize in OEM and ODM services for footwear and handbag accessories. We can develop custom hardware according to your designs, samples, specifications, or ideas.

Q5: How do you ensure product quality?
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A: We conduct quality inspections throughout the production process to ensure that products meet the confirmed specifications, appearance, and finishing requirements. If a quality issue is caused by our production, we will work with you to find an appropriate solution.

Q6: Can you customize the plating color and finish?
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A: Yes. We offer various plating colors and finishes, including gold, silver, gunmetal, and rose gold. Customized colors and finishes can also be discussed according to your requirements.

Q7: What kind of packaging do you provide?
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A: We provide standard export packaging to ensure products are properly protected during transportation. Customized packaging is also available according to customer requirements.

Q8: What payment methods do you accept?
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A: Payment terms can be discussed according to the order and cooperation requirements. We normally confirm the payment terms before production.

Q9: Can you develop a new product based on our design?
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A: Yes. We can develop new footwear and handbag hardware based on your drawings, samples, photos, or ideas. Our team can assist with product development, mold making, finishing, and production according to your requirements.

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